Ensuring that employees have the right tools, knowledge and skills to perform has never been more critical. Building and growing learning centers in-house is a popular method of providing a climate for ongoing learning. The lead article in this white paper extols the virtues of the firm university in creating and sustaining a culture of learning, and many peers who are instrumental in the success of their firms’ centers share their secrets. This publication doesn’t stop there — our expert authors provide advice on how Web 2.0 is influencing learning management systems, how to support training initiatives with low-cost (or no-cost) solutions, how the art and psychology of persuasion can make your presentations shine, and much more. ILTA’s User Support Peer Group, led by Honora Wade of Perkins Coie, provided direction and support in the production of this white paper, and their content abounds on ILTA’s website. Check out the additional resources page at the back of this white paper for a wealth of ideas on training and support issues.