User Support: Beyond the Classroom

The ideal situation goes something like this: End users, including attorneys, are beating down your door to sign up for the latest training on whatever new software you’re team is tasked to roll out; they’re filling the classroom and coming armed with great questions that progress the learning; and when they leave, they’re not only more knowledgeable, but they’re also in awe over your abilities as a trainer.

This situation is rare if not near impossible, but as our authors tell us, the end goals can be achieved, you just have to be a little cleverer about it. We offer several strategies and case studies that can help you reenergize your efforts in creating a learning community at your firm or department - from forming new collaborations to adopting new technology and tools.

We also invite you to scan the results of the 2008 User Support Survey analyzed by Honora Wade, the User Support Peer Group Vice President.  Many thanks to Honora for taking the lead in developing content for this white paper and for getting in up to her chin in survey data.