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In January, we shine a spotlight on our User Support Services Peer Group!

Like all peer groups in ILTA, members volunteer to lead the group in providing resources, education and peer-connectivity related to technology, practices and standards. The User Support Services Peer Group focuses on topics that include competency management, e-learning, firm universities, general user support, skills assessment, professional leadership development, helpdesk and many more.

With ILTA’s growing membership spanning a wide array of professional disciplines, the peer group is a significant resource to all ILTA member entities. View the volunteer leadership and some of the offerings of this group below.


Peer Group Vice President
Michelle Spencer
 - Email
Bracewell & Giuliani LLP
Austin, TX
p: (512) 494-3668

In addition to our PGVP, you may also contact the User Support Peer Group Steering Committee members listed below for more information.

Rebecca Dunaway - Email
Waller Lansden Dortch & Davis
Nashville, TN
p: (615) 850-8957
Jan Huber - Email
Baker & Daniels
Indianapolis, IN
p: (317) 237-8287
Asima Macci - Email
Macleod Dixon LLP
Calgary, AB
p: (403) 267-9562
Tonya Neal - Email
Jones Day
Irvine, CA
p: (949) 553-7510
Maritta Terrell - Email
Lloyd Gosselink Rochelle & Townsend, P.C.
Austin, TX
p: (512) 322-5874
Charlotte Washington - Email
Sheppard Mullin Richter & Hampton LLP
Los Angeles, CA
p (213) 617-4283
Sara Wiley - Email
Local Programming Liaison
Berger Singerman
Fort Lauderdale, FL
p: (954) 713-7510

Our featured publication for December 2010:

December 2010 Peer to Peer

Resources

helpful data

  • Peer to Peer: Training / Learning
    Our December 2010 magazine is all about training and learning with feature articles that include: Winning the Rollout War; Next Generation Learning; and Goal-Based Training.
  • Firm University
    Articles included in this white paper: Lessons Learned from Firm Universities; Learning Management Systems in a Web 2.0 World; Training on the Cheap; Engaging Your Audience: Creating Persuasive Presentations; Learning Management Systems: The Moodle Option
  • So You Want To Start A Local Group...
  • User Support: Beyond the Classroom
    Articles included in this white paper:
    Gauging Alternative Learning Approaches
    Making the Transition to Teaching Soft Skills
    The Benefits of Microsoft Certification
    User Support Survey Analysis
    Why Rollouts Are a Training Issue
    Training and Team Communication in the Modern Workplace
  • User Support - Resources Within Reach
    This white paper looks at various topics related to user support.

user groups

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