Peer Group Vice President
Michelle Spencer
The User Support Services Peer Group will deliver educational programming, publications and other member benefits on topics related to technology, practices and standards focused on user support services, including (but not limited to): competency management; e-learning; firm universities; general user support; skills assessment; professional leadership development; helpdesk; and many more.
In addition to our PGVP Michelle Spencer, you may also contact the User Support Steering Committee members listed below for more information about ILTA's User Support Peer Group.
Asima Macci
Maritta Terrell
Resources
helpful data
- So You Want To Start A Local Group...
- User Support: Beyond the Classroom
Articles included in this white paper:
Gauging Alternative Learning Approaches
Making the Transition to Teaching Soft Skills
The Benefits of Microsoft Certification
User Support Survey Analysis
Why Rollouts Are a Training Issue
Training and Team Communication in the Modern Workplace
- Podcast - The 4 Disciplines of Management with The Cranky Middle Manager - Part 3
02-18-08 - In this series of ILTA User Support Peer Group podcasts, Tony Hartsfield (User Support Peer Group) interviews Wayne Turmel, who is known for his Cranky Middle Manager podcasts. Wayne’s e-book, The 4 Disciplines of Highly Effective, Leadership Exhibiting, Project Nailing, Cheese Moving Managers, reviews the essential skills that every manger should have. In this segment we discuss: Communication Skills, and further resources for managers
- Podcast - The 4 Disciplines of Management with The Cranky Middle Manager - Part 2
02-04-08 - In this series of ILTA User Support Peer Group podcasts, Tony Hartsfield (User Support Peer Group) interviews Wayne Turmel, who is known for his Cranky Middle Manager podcasts. Wayne’s e-book, The 4 Disciplines of Highly Effective, Leadership Exhibiting, Project Nailing, Cheese Moving Managers, reviews the essential skills that every manger should have. In this segment we discuss: Leadership, and Project and Process Management
- Podcast - The 4 Disciplines of Management with The Cranky Middle Manager - Part 1
01-09-08 - In this series of ILTA User Support Peer Group podcasts, Tony Hartsfield (User Support Peer Group) interviews Wayne Turmel, who is known for his Cranky Middle Manager podcasts. Wayne’s e-book, The 4 Disciplines of Highly Effective, Leadership Exhibiting, Project Nailing, Cheese Moving Managers, reviews the essential skills that every manger should have. In this segment we discuss: Business Acumen
- User Support - Resources Within Reach
This white paper looks at various topics related to user support.
Related Events and Job Postings
Events
Upcoming
- User Support PG: FileSite 8.5: What's New?
Please join ILTA and Savvy Training & Consulting for a walk through this new version of the popular FileSite document management system, focusing on the new features found in version 8.5.
- Nashville Roadshow: Microsoft Office 2010: Different. Better.
Traveling Coaches' Roadshow 2010 is your opportunity to hear from Microsoft legal industry experts on the business drivers and user benefits of upgrading your firm to Office 2010 and Windows 7. - St. Louis Roadshow: .docx, Don't Gamble...... Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Minneapolis Roadshow: .docx, Don't Gamble... Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Detroit Roadshow: Microsoft Office 2010: Different. Better
Traveling Coaches' Roadshow 2010 is your opportunity to hear from Microsoft legal industry experts on the business drivers and user benefits of upgrading your firm to Office 2010 and Windows 7. - Boston Roadshow: .docx, Don't Gamble...Maximizing the Benefits of Word 2010 and the .docx Format While Minimizing the Risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Philadelphia Roadshow: .docx, Don't Gamble...Maximizing the Benefits of Word 2010 and the .docx Format While Minimizing the Risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Washington, DC Roadshow: .docx, Don't Gamble...Maximizing the Benefits of Word 2010 and the .docx Format While Minimizing the Risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Cleveland Roadshow: .docx, Don't Gamble...Maximizing the Benefits of Word 2010 and the .docx Format While Minimizing the Risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Pittsburgh Roadshow: .docx, Don't Gamble...Maximizing the Benefits of Word 2010 and the .docx Format While Minimizing the Risks
Maximizing the benefits of Word 2010 and the .docx format while minimizing the risks - Traveling Coaches Rollout Kits for Office 2010: Different. Better.
Product Briefing Past
- User Support PG: Help Desk Centralization - A Case Study
The structure and workflow of a multi-office help desk (or service desk) is a subject of endless debate. Here is an opportunity to hear one firm's experiences about moving from a completely decentralized structure to a global IT Service Desk. - User Support PG: Case Study - Attorney Coaching Program - It Can Be Done!
Julia Montgomery, User Experience Manager at Zuckerman Spaeder LLP, will share their 1:1 attorney coaching program, including:
? Development (buy-in from management; planning & launch)
? Marketing (logo/branding)
? Program structure (initial consultation and interview questions, learning plan development, and ongoing coaching sessions)
? Intranet use for tracking and resources;
? Additional benefits realized (e.g., improved skills sets for Help Desk Staff).
- User Support PG: Office 2007 - Top Features You Need To Know About Word
This webinar is focused on Word. We've heard a great deal about the Ribbon and changed user interface. We'll discuss this but also talk about how to get the most out of the Quick Access Toolbar, Quick Styles and style sets, themes, and Building Blocks. We?ll also talk about the free tools that Microsoft provides to help you prepare your users for the change to Office 07.
- Open Source Software PG: Is There Such Thing as a Free Lunch?
This session will investigate the issues involved in the major open source licenses, and how to identify and manage the risks arising. - Microsoft and User Support PG: Office 2007 - Top Features You Need to Know About InfoPath
The Microsoft and User Support Peer Groups are pleased to continue a series of webinars that highlight new or changed functionality in the 2007 version of applications in the Office suite. - ENCORE WEBINAR - Training on the Cheap
Training on the Cheap - Microsoft and User Support PG: Office 2007 - Top Features You Need to Know About PowerPoint
In this session, we'll focus on the 10 most important things you need to know about PowerPoint 2007. In addition to exposing some great new features, we'll also tackle issues like the file format and backwards compatibility. If you haven't taken a close look at PowerPoint 2007, please join Jeffrey Roach for an exciting inside look at what may well be the most well executed product of Office 2007. - User Support PG: Metadata and Mobile Devices - What Unique Risks Should We Be Considering?
We've all worked hard to address metadata risks on the network. But what about metadata and the growing use of mobile devices in the legal workflow? We'll discuss challenges you may not have thought about. - User Support PG: Windows 7 - It's Here and It's Good!
This session is designed to appeal to a wide audience and will whet your appetite for moving to Windows 7 - sooner, rather than later. And if you?ve already made the jump, you?ll still want to attend to get some of the advanced tips and tricks that Donna will reveal. - User Support PG: Adobe Acrobat 9 Pro: Tools for the Legal Environment
The latest version of Acrobat is packed full of useful features? honest-to-goodness redaction tools, bates numbering, and improved document collabora?tion are just a few of the topics we'll explore. - User Support PG: Windows 7: What's New with Microsoft's New Release?
Our instructor will take you through how Microsoft Windows 7 Professional can make your practice more secure and more efficient.