In January, we shine a spotlight on our User Support Services Peer Group!
Like all peer groups in ILTA, members volunteer to lead the group in providing resources, education and peer-connectivity related to technology, practices and standards. The User Support Services Peer Group focuses on topics that include competency management, e-learning, firm universities, general user support, skills assessment, professional leadership development, helpdesk and many more.
With ILTA’s growing membership spanning a wide array of professional disciplines, the peer group is a significant resource to all ILTA member entities. View the volunteer leadership and some of the offerings of this group below.
Peer Group Vice President
Michelle Spencer - Email
Bracewell & Giuliani LLP
Austin, TX
p: (512) 494-3668
In addition to our PGVP, you may also contact the User Support Peer Group Steering Committee members listed below for more information.
Our featured publication for December 2010:
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Resources
helpful data
- Peer to Peer: Training / Learning
Our December 2010 magazine is all about training and learning with feature articles that include: Winning the Rollout War; Next Generation Learning; and Goal-Based Training.
- Firm University
Articles included in this white paper:
Lessons Learned from Firm Universities; Learning Management Systems in a Web 2.0 World; Training on the Cheap; Engaging Your Audience: Creating Persuasive Presentations; Learning Management Systems: The Moodle Option
- So You Want To Start A Local Group...
- User Support: Beyond the Classroom
Articles included in this white paper:
Gauging Alternative Learning Approaches
Making the Transition to Teaching Soft Skills
The Benefits of Microsoft Certification
User Support Survey Analysis
Why Rollouts Are a Training Issue
Training and Team Communication in the Modern Workplace
- User Support - Resources Within Reach
This white paper looks at various topics related to user support.
Related Events and Job Postings