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2008 Conference Experience Management - Case Studies in Tackling a Difficult Challenge
Experience management has proven surprisingly difficult.  Just defining the type of work to be tracked can pose a stumbling block, as it can be tough to find the "just right" level of detail between the "too broad" and "too narrow."  This panel - Catherine Monte, Kate Cain, and Stan Wasylyk of Michael Farrell Group - explores ways to manage law firm experience using case studies from firms who have made good progress.
2008 Conference KM Bibliography
A reading list and recommended blogs on the subject of KM.
2008 White Paper     KM - It's Your Move
The collection of articles covers Web 2.0 collaboration tools, a document assembly case study, and the results of the 2008 ILTA KM survey.
2008 Webinar Connections in Context - Who Mentioned CRM?
Oz Benamram demonstrates how to transform your business development process with enterprise search by automatically sharing relationship connections and context throughout the enterprise and provide the benefits of a contextual, searchable network to your stakeholders to achieve maximum adoption and effectiveness.
2008 Webinar Project Management Strategies for KM Engagements
Kate Cain and Risa Schwartz discuss the variety of challenges related to a KM engagement.  These hurdles might include coaxing stakeholders into champions and capturing the attention of an easily-distracted attorney audience to measuring the value added to the organization.  Kate and Risa discuss specific examples of what worked and what didn’t in order to provide you with useful, practical ideas to apply to your KM projects.  Presentation slides may be found here.
2007 Conference Bibliography - Blogs, Wikis and Discussion Forums
A bibliography and list of reading materials and web sites.
2007 Conference Current Awareness: Critical Information Management Tools
Determine how to tie newsfeeds into your current applications; understand how your firm can maximize competitive advantage using newsfeeds; gain a better understanding of how newsfeeds can be used for strategic planning.  Panelists include Dennis Kennedy, Doug Hoover of Thomson West and ILTA member Meredith Williams.
2007 Conference How Wikis, Blogs and Discussion Forums relate to KM
This covers the basic concepts of blogs, wikis and other web 2.0 tools;  provides examples to management of how blogs and wikis are currently being used in the legal industry;  looks at the relationship between knowledge management and web 2.0 tools; and discusses strategies for utilizing blogs and wikis at your own firm.  Members Gloria Fox and Lisa Kellar are joined by Dennis Kennedy, The Dennis Kennedy Law Firm LLC and Kevin O'Keefe, LexBlog.
2007 White Paper Knowledge Management - Refinement and Enlightenment
This KM white paper covers topics such as: the value of KM as a business development and retention tool, the importance of vetted content, and the use of firm-specific taxonomies for categorizing information.
2006 Conference Expanding the search function
On Einstein's assumption that "I don't have to know everything, I just need to know where to find it when I need it", Mark Thorogood discusses the challenges of enterprise search.
2003 Group documents An In-Depth Look into KM’s Current Use & Future Trends in Law Firms
A survey conducted by Price Waterhouse Cooper to determine the current status of Knowledge Management initiatives in the legal profession and insights into future KM trends -- specifically in regard to law firms.
2003 Group documents An In-Depth Look into KM’s Current Use & Future Trends in Legal Departments
A survey conducted by Price Waterhouse Cooper to determine the current status of Knowledge Management initiatives in the legal profession and insights into future KM trends -- specifically in regard to Legal Departments.
2002 White Paper ILTA Knowledge Management White Paper
Articles on measuring the return on KM, the relationship of KM and CRM and BI, and making KM self-sustaining.
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