A common mistake among those who work in sport is spending a disproportional amount of time on "x's and o's" as compared to time spent learning about people. - Mike Krzyzewski, basketball coach
2008 Conference	Helpdesk 101 - Being a GREAT Helpdesk Performer
	Maritta Terrell provides specific tips and techniques for working with challenging end users and improving help desk performance.
2007 Conference	Business DOGma
	Dog-lover Jo Haraf looks at what you can learn about management from raising a dog, including: picking the right puppy (hiring wisdom), what to do when your dog won't hunt (firing advice), what if your dog will "hunt for anyone" (retaining good staff), how to stop them from chewing the furniture (focusing management on the right things),  and how to command, correct and praise (the value of regular and clear feedback).
2007 Conferene	CIO to CEO: Aspiring CIOs should focus on critical behavior skills
	Article from Korn Ferry on the importance of behavioral style to career advancement. A handout from Jo Haraf's "Business DOGma" session.
2007 Conference	Boardroom Presence
	Cathy Reilly speaks on how your personal style can be used to increase your professional effectiveness. Identify the qualities that are are associated with an executive presence; understand how style and personality traits contribute to success in the role of an executive.
2006 Peer to Peer	Achieve Professional Development Goals with a Mentor
	Marti Phillips offers a few ideas of what mentoring can be, how to find a mentor and why mentoring is so important to one's professional development
2005 Peer to Peer	Sound Advice and Sushi
	Joshua de Koning looks at the four elements of professional development: developing skills, making contributions, managing perceptions and building relationships.
2005 Peer to Peer	The Professional Development Pyramid: Getting to the Top
	Tracey Baetzel looks at professional development as a life-long process, building and refining new skills and abilities on a solid base of education and experience.